Client Relations Administration Officer

Permanent
Malta
Posted 1 week ago

Client Relations Administration Officer

Central Malta

Our client is a busy Building Services Contractor providing MEP solutions to new build projects throughout Malta.

Due to expansion within the Finance & Administration Team, a Client Relations Administration Officer is now required to work closely with the management team; maintaining client relationships and project information.

Duties include:

• Handling the preparation, compilation, organisation and management of all documentation in relation to new clients/ projects including service level agreements/ contractual obligations, site instructions, emails and other correspondence

• Opening client account on CRM database

• Monitoring and updating project progress on CRM database, ensuring accurate completion and submission of weekly signed jobsheets

• Liaising with the Operations Manager to issue variation quotes and quotes for extra works and ensure retention of approved quotes on CRM database

• Providing timely and accurate updates to clients regarding enquiries, and ensure they are informed of any project updated.

• Keeping track of agreed payment terms, including deposit payments and progress payments due

• Ensuring progress and final payment claims are made in a timely and organised manner

• Participating in client meetings as required

• Partnering with team members and departments to continually add efficiency to the day to day processes as well as to increase client satisfaction

• Addressing and escalating any critical concerns

• Creating and maintaining procedural documentation related to client processes

Applicants will demonstrate

• Proficiency in the use of MS Office applications, especially Word, Excel and Outlook

• Excellent verbal and written communication skills in both Maltese and English

• 2-3 work years of experience in an office/admin function, ideally within the Building Services or Construction sector

• Familiarity with office management procedures and basic accounting principles

• Excellent time management skills and multi-tasking ability

If you are highly organised individual with experience in a busy administration function, this may be an excellent opportunity for you to progress your career.

Please contact Ami Baird at ami.baird@ablyresources.com

Job Features

Job CategoryConstruction/Engineering

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